Case Study
Gain Real-Time Vendor Accountability
Without Chasing Down A Single Vendor!
550+ Bed University Medical Center
Located in the Southeastern United States
This facility, renowned for its comprehensive healthcare services and high-stakes specialties, plays a pivotal role in delivering advanced medical care to the region.
Overview
Compliance
Rate Achieved
97.8%
Results Achieved
in Less Than:
90 Days
Monthly
Vendor Visits:
593
Challenges
Core Problem:
Manual processes were needed to track vendors who weren’t adhering to credentialing policies. Managing non-compliant vendors was time-consuming, disrupted adherence to OR attire protocols, and led to inconsistent compliance rates.
Initial Struggle:
Perioperative vendor compliance rates for credentialing policies were hovering around 50 to 60%, with staff spending hours each week tracking down non-compliant vendors and managing scrub compliance.
Manual tracking limited vendor accountability and transparency, often requiring staff to locate vendors in person to verify credentials and check-in compliance.
This lack of real-time oversight led to recurring compliance gaps, taking valuable time away from critical responsibilities, and causing frustration.
Verifying vendor accountability was challenging without quick ways to check credentials, resulting in operational burdens that needed to be removed.
The Solution
Implementation of Compliance Tools:
RepScrubs’ Compliance Improvement Plan created lockouts for non-compliant vendors, adding a new layer of accountability.
Healthtrust/Vpro Vendor Check-In :
Vendor check-ins were enforced with Healthtrust/Vpro vendor credentialing allowing real-time data tracking and notifications for non-compliance.
Enhanced Data Reporting and Visibility:
Weekly reports provided detailed insights, showing vendors’ visit frequencies and compliance statuses, which allowed senior staff to hold vendors accountable without chasing them down.
“It’s nice getting weekly reminders…as soon as a set of scrubs are dispensed, I know that [the vendor] is here for a case.”
Supply Chain Leader interviewed at this facility
The Impact
Compliance Rate:
Surged to 97.8% in 90 days.
Vendor Visits:
An average of 593 visits per month were efficiently managed with minimal staff intervention.
Time Savings:
Staff reported significant time savings, as tracking compliance and managing scrubs became automated and effortless.
Streamlined Adaptation: Vendors quickly adapted to the RepScrubs platform and the facility’s updated OR policy, appreciating the increased accountability.