Core Problem:
Before implementing RepScrubs, vendor compliance at the Dallas VA was chaotic and unstructured. Tammy Jackson, OR Manager at Dallas VA Medical Center, explained, “Sometimes they’d sign in at the front desk. Sometimes they wouldn’t sign in at the front desk.”

This lack of a consistent sign-in procedure created logistical challenges. Without a reliable system, it wasn’t always possible to confirm whether vendors had the necessary credentials or vaccinations, raising concerns about potential contamination risks.

Initial Struggle:
Jackson described their vendor tracking as “hit or miss,” with staff relying on verbal confirmations rather than an official tracking system. Without a structured approach, there was no clear oversight, making it difficult to ensure that only credentialed vendors were entering restricted areas.

Beyond logistical issues, the facility faced a deeper cultural challenge: compliance was not embedded as a core value. Vendors were accustomed to lax procedures and minimal oversight, while staff often accepted these gaps as the norm. This lack of a compliance-focused culture created an environment where adherence to protocols was inconsistent, and accountability was low.

Vendors freely took scrubs that were intended for staff. Paper scrubs were often depleted due to vendor overuse, while cloth scrubs were rarely returned, causing shortages and increased costs.
Jackson reported having to “get creative” just to ensure that her staff had access to the proper surgical attire they needed.